Refund policy

Returns & Refunds Policy

We are committed to providing high-quality soundproof doors, and due to the custom nature of our products, we have a strict no-return policy. Please review our policy carefully before placing an order.

1. Order Cancellation Policy

• Orders can be canceled within 24 hours of purchase for a full refund.
• Once production has started, cancellations are not allowed.

2. No Returns & Exchanges

• Custom-made doors are non-refundable and non-returnable unless they arrive damaged or defective.
• If you receive a wrong or defective product, please contact us within 7 days of delivery.

3. Damage & Defective Claims

• If your order arrives damaged or with serious defects, please email us at [your email] within 48 hours of delivery.
• Provide clear photos showing the issue, including packaging and the damaged area.
• We will assess the case and offer a replacement or compensation if applicable.

4. Refunds Process

• Refunds are only applicable for defective or damaged items upon approval.
• Approved refunds will be processed to your original payment method within 5-10 business days.
• Shipping costs are non-refundable, unless the issue is due to our error.

5. Shipping & Return Costs

• Customers are responsible for all shipping costs, including delivery and any potential replacement shipments.
• Returns must be sent in original packaging with all included accessories.

For any concerns, please contact us at support@safesounddoor.com before placing your order. We appreciate your understanding.