Terms of service

Welcome to WEIDUN company. By accessing and using our website safesounddoor.com, you agree to comply with the following Terms of Service. Please read them carefully before making a purchase.

1. General Terms

  • These Terms govern your use of our website and the purchase of soundproof doors and related products.
  • We reserve the right to update, modify, or discontinue any part of our services without prior notice.
  • By using our website, you confirm that you are at least 18 years old or have parental consent.

2. Product Information & Orders

  • We strive to provide accurate product descriptions and images. However, slight variations in color, texture, or size may occur due to manufacturing processes.
  • Custom orders require precise measurements provided by the customer. We are not responsible for errors due to incorrect specifications.
  • Once an order is placed and confirmed, it cannot be modified or canceled after the production process has begun.

3. B2B Orders (Bulk Purchases - 10+ Sets of Doors)

We offer exclusive services and benefits for B2B customers purchasing 10 or more doors, including:

  • Custom pricing & volume discounts based on order size.
  • Dedicated account support for bulk orders.
  • Priority production scheduling to ensure faster delivery.
  • Flexible shipping options, including international freight coordination.
  • After-sales support tailored to large-scale installations.

📞 For B2B inquiries, please contact us at:
📧 Email: info@safesounddoor.com
📱 Phone/WhatsApp: +852 6915 4857

4. Pricing & Payment

  • All prices are listed in USD and are subject to change without prior notice.
  • We accept PAYPAL for online transactions.
  • Orders will not be processed until payment is received in full.
  • For B2B bulk orders, we may offer flexible payment terms upon negotiation.

5. Shipping & Delivery

  • We offer worldwide shipping. Estimated delivery times may vary based on location and customs clearance.
  • We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
  • Customers are responsible for providing accurate shipping details. We are not liable for lost packages due to incorrect information.
  • For B2B bulk orders, we provide logistics coordination and assistance with customs clearance if required.

6. Returns & Refunds

  • Custom-made doors are non-refundable and non-returnable, except in cases of damage or manufacturing defects.
  • If your product arrives damaged, please notify us within 48 hours with clear photos of the issue and packaging.
  • Approved refunds will be processed within 5-10 business days after review.
  • Customers are responsible for all return shipping costs, unless the issue is due to our error.
  • For B2B orders, we offer additional after-sales support to ensure product satisfaction.

For full details, please refer to our [Returns & Refunds Policy].

7. Limitation of Liability

  • We are not responsible for indirect, incidental, or consequential damages arising from the use of our products.
  • Our doors are designed for soundproofing purposes only. Any additional usage beyond intended design is at the customer’s risk.

8. Intellectual Property

  • All content on this website, including logos, images, product descriptions, and designs, is owned by Safe Sound Door and protected by copyright and trademark laws.
  • Unauthorized use or reproduction of our materials is strictly prohibited.

9. Governing Law

  • These Terms of Service are governed by the laws of CHINA. Any disputes shall be resolved in the appropriate courts of CHINA.

10. Contact Us

For any questions regarding these Terms, please contact us at:
📧 Email: info@safesounddoor.com
📱 Phone/WhatsApp: +852 6915 4857

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.